I have a serious problem in remembering my passwords. So that resulted in my citibank internet pin getting reset. I call up the customer care executive, he tell me that i have to send in a mail by post to their branch requesting for that. or i can request for a telephonic password and through that request an IPIN.

Ok, i said, place a request for TPIN. The official says “Sir i need to confirm some details… what is your DoB…. what is your card No:” and finally he asks “.. can you give me details of any latest transaction you did…”. I didnt had taht detail. So i go to the touch screen and retrieve the transactions for the last 3 months … The slip read “No Transactions”. When i said this to him he says, he needs details.

Then i had to transfer the some money from one a/c to another and i called them… Now its complete, request placed for TPIN, and then i have to do for IPIN…

BANKS .. they make you come to your knees…